Catalog reference

One row per case shipped in the Process Studio catalog. The catalog is the source of truth; this page is read from it.

Kind. Agent cases use a bounded agent for judgment, with declared tools and a named hand-off. Fixed steps cases are deterministic end to end; people decide only at the approval.

A person decides. The bound approval in the case. Every case that reaches outside your organization pauses here first.

Needs connected. Outside systems your organization connects before a live run. None means the case runs on Hyphen defaults.

Accounts receivable

Code	Case	Kind	Closes	A person decides	Needs connected
AR-01	Collections and Dunning Outreach	Fixed steps	Turn overdue invoices into service-drafted reminders, hold them for one owner approval, dispatch approved messages through that service, and retain proof while surfacing escalations without sending them	Collections batch approval	Reminder service endpoint

Access governance

Code	Case	Kind	Closes	A person decides	Needs connected
SEC-01	Access and Entitlement Recertification Sweep	Fixed steps	Scan staged access grants on a schedule, identify baseline, dormancy, and account-status exceptions, require one batch approval, queue approved revocations, and retain proof	Access exception batch approval	None

Financial crime

Code	Case	Kind	Closes	A person decides	Needs connected
AML-01	Transaction Alert L1 Triage	Fixed steps	Triage a bounded transaction-alert batch against active clearances, explain deterministic signals, require one L1 approval, and queue approved cases for L2	L1 batch escalation approval	None
AML-02	Sanctions Screening Hit Review	Fixed steps	Review a bounded sanctions-hit batch against active false-positive resolutions, explain deterministic signals, require approval, and queue approved cases for compliance	Sanctions escalation approval	None
AML-03	KYC Periodic Refresh Sweep	Fixed steps	Scan a bounded KYC-refresh partition, recognize source-verified completion, explain missing-document signals, require approval, and queue outreach	KYC outreach approval	None

Fraud and disputes

Code	Case	Kind	Closes	A person decides	Needs connected
FRD-01	Card Fraud Alert L1 and L2 Triage	Fixed steps	Triage card alerts against exact known-device results, preserve deterministic fraud signals, require L1 and L2 approval, and queue approved card-block requests	L1 batch approval, then L2 batch approval	None
FRD-02	Chargeback and Dispute Triage	Fixed steps	Separate disputes with no representment evidence from exact evidence-backed candidates, preserve urgency and value signals, require approval, and queue approved representments	Dispute batch approval	None
FRD-03	Account Takeover Signal Review	Fixed steps	Triage login anomalies against exact known-device results, preserve deterministic country and MFA signals, require approval, and queue approved step-up requests	Step-up batch approval	None

Contract reconciliation

Code	Case	Kind	Closes	A person decides	Needs connected
CTR-01	Contract-Reconciliation Runtime	Fixed steps	Reconcile structured charges against contract rates, govern material adjustments, and retain proof of every outcome	Material adjustment approval	None
CTR-02	Exception Investigation Copilot	Agent	Work every non-passing contract line with bounded evidence, propose a disposition, and hand uncertain or consequential cases to a person	Exception disposition approval	None
CTR-05	Contract Onboarding and Rule Validation QA	Agent	QA-gate structured contract rules for confidence and consistency before a person approves activation	Rule activation approval	None
CTR-06	Auto-Renewal and Expiration Sentinel	Fixed steps	Check structured renewal, expiration, and notice dates every day; escalate actionable windows and retain the notification proof	Renewal escalation approval	None
CTR-07	Escalation-Clause Watchdog	Agent	Compare structured annual rate changes with contract caps, explain deterministic breaches, and govern the dispute	Escalation dispute approval	None
CTR-08	Overbilling Recovery and Claim-Packet Generator	Agent	Turn deterministic overbilling failures into citation-backed structured packets, with approval before release	Recovery claim packet approval	None
CTR-09	Rate-History and Amendment Reconciliation	Agent	Match current rates to structured historical and amended rates, explain exceptions, and govern their disposition	Rate-history disposition approval	None
CTR-10	Duplicate and Credit-Memo Controls	Fixed steps	Detect charges already present in a prior identity index and link credits or corrections to their originals	Duplicate and credit disposition approval	None
CTR-11	Three-Way Match for Authorization-Priced Charges	Fixed steps	Match purchase orders, receipts, and invoices with N-way matching; investigate classified exceptions; and govern payment release with retained proof	Payment release approval	None
CTR-12	External-Benchmark Verification Agent	Agent	Fetch a normalized live index through the guarded outbound boundary and verify it against a retained snapshot before human disposition	Benchmark variance approval	External index endpoint
CTR-14	Compliance and COI Tracker	Fixed steps	Run a daily control over structured insurance, HIPAA-BAA, and certification obligations and their evidence	Compliance notification approval	None
CTR-15	SLA and KPI Credit Enforcer	Fixed steps	Identify SLA and KPI breaches deterministically, select policy-defined credits, and govern each claim	SLA credit claim approval	None

Finance

Code	Case	Kind	Closes	A person decides	Needs connected
FIN-01	Invoice and Payment Reconciliation with Exception Handling	Agent	Reconcile invoices against payments, auto-clear clean matches, and route exceptions for investigation or approval	Material write-off approval	Write-off approval policy
FIN-02	Vendor Onboarding with Duplicate and Risk Screening	Agent	Extract vendor details, screen for duplicates and risk, and govern the activation decision	Vendor activation approval	Vendor master source; sanctions and risk screening service; vendor activation approvers
FIN-03	Refund and Adjustment Approval	Agent	Inspect refund requests, apply policy tiers, and route larger refunds into approval	Refund approval	Refund execution connector; refund approval policy
FIN-04	Month-End Close Controls	Fixed steps	Reconcile ledger and subledger data, explain variances, and collect controller sign-off	Controller sign-off	Controller sign-off policy
FIN-05	Purchased-Services Contract Enforcement	Agent	Extract contract terms, validate invoice lines against them, and hold payment when the invoice is off-contract	Pre-payment exception review	Pre-payment exception reviewers

Healthcare operations

Code	Case	Kind	Closes	A person decides	Needs connected
HLTH-01	Referral Intake and Routing	Agent	Extract referral details from uploaded documents and route referrals into scheduling or nurse review	Nurse review	Nurse review queue; specialty catalog; eligibility or scheduling system

Insurance

Code	Case	Kind	Closes	A person decides	Needs connected
INS-01	Claim Intake and Adjudication Triage	Agent	Classify claim severity from uploaded documents, enrich with policy context, and route to the correct handling path	The agent hands off ambiguous claims to a reviewer	Claim intake channel; policy enrichment feed; claim routing map

Described cases

Cases your organization built through Describe your own list beside these with a Yours tag and a YRS- code. They pass the same checks as the shipped catalog and run on the same screen. They are visible only to your organization.

How this page stays true

Every row is read from the shipped catalog definition, and every shipped case runs through the acceptance harness against a real engine before it is listed here. When a case changes, this page changes with it.

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